Order Cancellation
- · Orders may be cancelled within 12 hours of placing the order.
- · To request a cancellation, please send us a DM on our official Instagram page with your order details.
- · Once an order has been processed or shipped, it cannot be cancelled.
Returns & Exchange
- · We do not accept returns or exchanges for any products once they have been delivered.
- · Returns or exchanges due to change of mind, personal preference, or incorrect orders placed by the customer will not be accepted.
Damaged or Incorrect Items
In the unlikely event that you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
To be eligible for a replacement or resolution, you must provide:
- · An uninterrupted unboxing video starting before the sealed package is opened.
- · The video must continue without any cuts or edits until all contents are fully shown.
- · Clear photographs of the damaged or incorrect item.
Claims submitted without a continuous unboxing video will not be eligible for replacement or resolution.
Lattév reserves the right to verify all claims before approving a replacement.
